FAQ

Frequently Asked Questions (FAQ)

In this section, you will find Frequently Asked Questions or FAQ about our business. We periodically add questions which typically get from our customers. If you have any specific question which is not covered here, then you may click the button at the bottom of this page to send us your query.

What are your payment methods?
Currently, we accept payments only through Paypal which accepts all major national, international credit cards & e-checks.

Do you have a physical retail store?
Right now, we sell our merchandise through this website and other various online marketplaces like Etsy, Ravelry, Craftsy, etc. We do not have brick and mortar store, yet.

What is your privacy policy?
We do not sell or share your personal details with anybody. You information is extremely important to us and is always safe with us. For a detailed information, please visit our privacy policy page.

Do you undertake custom order?
Yes, we would be glad to make custom item/s for you. At present, we take custom orders for block print on fabric of your choice and design. We also can custom make crochet products or some other handmade items that you see in our shop. The time to complete the order will be decided with you before placing the order. Please note that there will be no refunds/ exchanges done on items which are custom ordered for the very nature of the order.

Why are your prices expensive/ cheap?
It is a relative term and just a matter of perspective. Some customers swear that they find our products great and very marginally priced as compared to other online stores. At the same time, some of our customers point out that our products are expensive. Although, we deal in bulk/ wholesale order, yet we can categorize ourselves as a retail merchant.

We outsource only unique, hand picked and defect-free fabrics from reputed merchants. Each and every package is packed with extra precautions and aesthetically presented to you. Most of the time, you get email response within 3 hours. Our after sales support is excellent and you will be delighted with our overall service. At the end of the day, you will be convinced that whatever our price is it is worth it and dripped with value!

Do you offer FREE samples of fabrics?
Not anymore. But you can always order minimum one yard fabric of your choice. However, we do not guarantee that you may find the same lot during your next purchase. It is because in the fabric world, no two lots are exactly the same. There is bound to be some variations in color, quality or width.

How can I change or cancel my order?
Once the order is submitted, it cannot be changed by our system. If you place an additional order and if the previous shipment has not yet been shipped, then we would combine both orders in the same package. For cancellation of order, please refer our “Refunds & Cancellations Policies”

Are there any discounts for bulk/ wholesale order?
Our prices are already very competitive. But, yes! We still offer discounts to our customer who order bulk quantities. Unlike other stores who consider bulk quantity as 1000 or above, we at ‘Designs by Mamta’ operate differently. It is a very simple calculation. For 10 or more yards of fabric, we offer a flat 10% discount. For 50 or more yards, we offer a flat 20% discount. Please note that the discount is only applicable on actual fabric price excluding shipping cost. By the way, currently we have free worldwide shipping offer in our store for a limited period.

Do you ship internationally?

We are located in India but we provide worldwide shipping with tracking. For more information, please read our shipping policy.

How do I buy from your store?

The layout of our e-commerce store is pretty simple and easy to navigate. First, you select the product that you wish to buy by clicking the ‘Add to Cart’ button/tab. After you choose one or multiple products in this fashion, you can click ‘View Cart’ above the product description on any page. It will take you to the cart section where you can increase/decrease the quantity or remove any item that you plan to buy later. Finally, you click to ‘Proceed to checkout’ button on the right hand side of the cart page. In the next page, you have to fill out your information like name, address and email id. You can also leave a custom purchase note if you have any special request.

After filling this short form, you have to put check mark on our terms and conditions before you proceed to pay with Paypal. You will be then taken to the Paypal official page where you have to login with your Paypal user name and password on their secured site. After you authorize the transaction, you are done. You will get an instant notification from our website about the order that you just placed with us. You will be then notified about your package tracking information within 24 hours provided it is not a weekend or holiday in between.

I live in one of the EU countries. Can I still buy your products?

Due to the recent VAT laws introduced by EU, it is advisable that you do buy any DIGITAL products from our store. Digital products include crochet and sewing patterns. If you would like to buy my crochet patterns, I would suggest that you visit my Ravelry store where you will find the same crochet patterns. Ravelry takes care of the VAT charges, etc. This is the best solution we can currently provide until we find a better alternative.

The good news is that EU customers can still buy our physical products from our store.

 

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